For most orders, we use USPS flat rate boxes, and we charge the exact USPS rates plus a nominal fee for packaging supplies. Small orders generally fit inside small flat rate boxes which ship domestically for ~$8. Medium flat rate boxes are ~$15. Orders too large for either box generally require a custom shipping arrangement, TBD.
King County, Washington Customers - If you prefer to pick up your order in-store, please let us know!
International Customers - At this time, our online store does not support shipping outside of the domestic United States. However, please email (firstname.lastname@example.org) or call us (206-782-2978) if you require international shipping and we may be able to make a special arrangement for you!
*If your order's shipping weight exceeds the maximum weight for our flat rate boxes, we may require an additional shipping fee to complete your purchase.
Merchandise Return Policy
Sorry, due to our limited staffing and hours we are no longer able to accept returns. All sales are final upon purchase. We thank you for your understanding.
Defective Merchandise Policy
If you believe the merchandise you received to be defective, please contact us via email@example.com. Please provide photos and a detailed description of the defect(s). We will replace or refund you for a product only if we deem the merchandise as indeed having been sold in a defective state. We will not replace merchandise that has been damaged due to customer error or misuse.
Healing Session/Class Cancellation Policy
In the event of payment for one or more of the following with Ylva Mara:
> healing session(s);
> residential class(es) (whether paid singularly, quarterly or annually);
> non-residential class(es)/service(s) with Ylva Mara (incl. deposits);
Your purchase signifies your acceptance and acknowledgement that all sales are final, as your prepayment gets allocated and spent towards affording space and materials and as such cannot be refunded even in the event of a cancellation. We thank you for your understanding.
* In the event of a cancellation, the reason for cancellation will be reviewed and possible exceptions to the policy may be made on a case-by-case basis, subject to our discretion.
** The above policies only apply to sessions, classes and events with Ylva Mara. All other classes and events hosted at our Teaching Temple are subject to the registration, payment and refund policy terms of the respective teachers/community leaders for the events. The Cunning Crow Apothecary is not responsible for registration, payment or refunds of hosted classes; please contact the teacher/community leader facilitating the class/event for inquires surrounding their policies.